We offer a 30 day Return // Exchange policy on all products (except non-returnable items listed below), starting on the date the order is delivered to the customer. At this time we do not offer Returns // Exchanges on yoga mats, due to hygienic reasons. To be eligible for a Return // Exchange the product must be in a new, unused, unwashed condition with original hangtags attached, and the items can not contain laundry/perfume/food smells/odors, or pet hair/other debris. All original tags must be present on return/exchange item(s) and the tags may not be taken off and reattached in any manner. We only Return // Exchange products purchased from Krystleyez.com. To request a return or exchange, contact us.
We are happy to exchange your items if they are the wrong size or have a production related defect (this is any defect that would be caused prior to being shipped to and received by the customer – this EXCLUDES postal damages and customer inflicted damages). **Return shipping for exchanges is free for domestic customers ONLY.** International customers are responsible for mailing their exchange/return items back to us, as well as providing postage payment for the reshipping of exchange items.
Due to the fact that all of our products are MADE TO ORDER, we only accept returns up to $250.
Refunds for returns will only be initiated upon RECEIVING and APPROVING the items being returned. Refunds can only be made for the ORIGINAL AMOUNT to the original card used during time of purchase. All returned funds are non-transferrable.
Please note: All returns are responsible for purchasing their own shipping labels. Repack the item in the original box or similar size packaging and please include a note with full name and order # so we can easily process the exchange.
FOR INTERNATIONAL RETURNS: It is the responsibility of the customer to pay any customs fees, duties or taxes associated with their order. If the customer chooses to reject the packages due to any reason, we are no longer liable to provide credits, refunds or exchanges. Additionally if the package is lost in transit after being rejected by the customer, we are not responsible for refunding or re-manufacturing the order.